By booking a trip with us, you (herein referred to as the Customer) agrees to be bound by the conditions and terms mentioned in "General Booking Conditions" of Asiatica Travel (herein referred to as Asiatica). These general conditions are integral part of all contracts that bind Asiatica Travel and the Customer.
All prices mentioned in the offers sent to customers by Asiatica are clearly quoted in Euros or USD. Asiatica guarantees the validity of prices, invoices or documents provided to the Customer according to the contract. Price may be subject to change without advance notice in some cases of force majeure (fluctuation of the exchange rate, new tax laws, etc.)
Booking and confirmation
All bookings have to be done with Asiatica Travel head office in Hanoi. Upon the Customer’s confirmation of the trip, an invoice will be issued by Asiatica and will be sent to the Customer by fax or email. Booking confirmation must be secured by a deposit of 30% of the total price for the trip. The balance will be paid upon Customer’s arrival in Vietnam.
- If the Customer books a trip less than one month before the trip start date, the full price of the trip or a deposit of 50% of the full price for the trip must be paid upon booking confirmation.
Customers can pay for the trip in cash, traveller checks, bank transfer or credit card. All extra cost incurred by such payments is to be paid by the Customer. Please contact our travel consultants for payment details.
1. Cancellation by Customer
If the Customer cancels the confirmed trip regardless of the reasons, the Customer agrees to pay cancellation fees as follows. (The cancellation time is the time Asiatica Travel receive your notice, the cancellation fee is canculated as persentage of the total price of the trip):
|More than 30 days before the beginningof the trip
|From 10 to 30 days before the beginning of the trip
|| 20 %
|From 72 hours to 10 days before the beginning of the trip
|| 30 %
|From 48 hours to 72 hours before the beginning of the trip
|| 50 %
|Less than 48 hours before the beginning of the trip
|| 100 %
This rule is applied to all other bookings made with Asiatica by the Customer. The cancellation fee will be automatically extracted from the Customer deposit or payment. The balance will be made to the Customer via bank transfer with charges paid by the Customer.
2. Cancellation by Asiatica
In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full reimbursements for your deposit or payment.
Asiatica Travel is an inbound agency and we do not take care of insurance. However, we can act as an intermediary between your insurer and our service suppliers. Thank you to inform us of your contract with your insurer if deemed necessary.
Asiatica agrees to execute all terms and clauses stipulated in the contracts that bind us. In return, the Customer must comply with the regulations announced by the guide or by the head of the service provider. We hold no liability to any incident or consequence arising out of the scope of the contract.
Complaint & Disputes
In case of disputes or complaints, both parties should strive to seek an amicable solution. In case of litigation and/or trial, the "International Arbitration Centre of Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction.
- According to the Vietnam tourism law of 2001, all tourism companies including Asiatica Travel, must deposit a mandatory capital of 500,000,000 VND which is not used by the company but used to reimburse the Customer directly in case the company does not honor the contract and lose the trial.
- All complaints must be submitted by writing to us within 30 days after completion of services provided by Asiatica Travel.